Yellow.ai expands its Generative AI-powered Chatbot and Voicebot solutions globally, utilizing AWS

NEW DELHI: AWS, the cloud service of Amazon, is chosen by Yellow.ai, a conversational AI leader, to power its generative AI-driven voicebot and chatbot solutions. These dynamic AI agents enhance customer experiences with goal-driven conversations, providing personalized responses across 35+ channels in 135+ languages. Yellow.ai has made its solution available on AWS Marketplace to scale its global presence.

Since migrating to AWS in May, Yellow.ai has achieved a 20% reduction in operational costs, a 15% performance improvement, and a 10% cut in infrastructure costs. This has enabled increased investment in innovation and AI research. Yellow.ai’s YellowG, a generative AI platform utilizing Amazon SageMaker, has realistic empathy with minimal hallucination rates. Dynamic AI agents can self-serve up to 90% of customer queries, improving ecommerce interactions and boosting customer satisfaction scores by 40%.

Yellow.ai utilizes Amazon Bedrock, a fully managed foundation model service, to access industry-leading models for rapid prototyping, iteration and scaling of generative AI applications. With a focus on goal-driven conversations, Yellow.ai’s dynamic AI agents enhance customer support by managing leads, handling queries, providing personalized discounts and sharing special offers.

Yellow.ai utilizes AWS’s global infrastructure and Regions to ensure high availability and low latency services to users in over 85 countries. With 1000+ customers worldwide, Yellow.ai delivers scalable customer support. Joining AWS Independent Software Vendor (ISV) Accelerate in August 2023, Yellow.ai expands co-selling efforts and engages with AWS sellers globally. As an AWS Technology Partner, Yellow.ai significantly grows its business across Asia-Pacific, India and North America, acquiring new customers in retail, financial services and utilities.

Rashid Khan, chief product officer and co-founder said, “We’re on a remarkable growth journey, with an impressive 80% increase in our annual recurring revenue globally. To support our continued global expansion, we needed world-class infrastructure, and AWS has provided us with the scalability, availability, and business support needed to provide the best service to our customers and their users. In the customer service industry, swift, engaging, and personalized interactions are key to successful outcomes. With our migration to AWS, we are able to leverage price-performant generative AI solutions to make our dynamic AI agents even smarter and more intuitive to enhance the customer experience.”

Kumara Raghavan, head of Startups at AWS India and South Asia said, “Generative AI is transforming the customer service industry, making interactions more engaging and seamless. Yellow.ai is transforming its business with the latest cloud technologies to build dynamic AI agents to improve the customer care experience. We look forward to helping Yellow.ai make generative AI–driven conversational applications more accessible to customers around the world through AWS Partner programs, including the AWS Marketplace.”